The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan oversight of a multicentre
|
|
Assess nature of multicentre Completed |
Evidence:
|
Incorporate needs of customers in planning processes Completed |
Evidence:
|
Ensure plans achieve quality, time and cost specifications agreed with customers Completed |
Evidence:
|
Monitor, adjust and review multicentre service
|
|
Use appropriate strategies to monitor progress in achieving product and service targets and standards Completed |
Evidence:
|
Use appropriate strategies to obtain customer feedback to improve provision of products and services Completed |
Evidence:
|
Develop, procure and use resources to provide quality products and services to customers Completed |
Evidence:
|
Review service
|
|
Make decisions to overcome problems and to adapt customer service and product delivery, in consultation with appropriate individuals and groups Completed |
Evidence:
|
Assist colleagues to overcome difficulty in meeting customer service standards and escalate enquiries appropriately Completed |
Evidence:
|
Manage records, reports and recommendations within organisation’s systems and processes Completed |
Evidence:
|